Privacy Policy

Last Updated: February 19, 2026

Welcome to Retailers Connect (https://retailersconnect.com). Your privacy is important to us. This Privacy Policy explains how Retailers Connect ("we," "us," or "our") collects, uses, stores, and protects your personal information when you use our B2B marketplace platform — where authorized distributors list mobile phones and electronic devices, and verified dealers purchase them.

By using our platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect

a) Personal Information

When you register or use the Retailers Connect platform, we may collect the following personal information:

• Full name and contact details (email address, phone number).
• Business name, business address, and business registration details.
• Login credentials (username and password).
• Payment and billing information.
• Tax identification numbers or GST details, where applicable.

b) Transaction Information

We collect details related to your transactions on the platform, including:

• Order history, product purchases, and payment records.
• Communication between Distributors and Dealers through the platform.
• Shipping and delivery information.

c) Automatically Collected Information

When you access our platform, we automatically collect certain technical information, including:

• IP address and device information (device type, operating system, browser type).
• Pages visited, time spent on pages, and navigation patterns.
• Referring website or source.
• Cookies and similar tracking technologies (see our Cookie section below).

2. How We Use Your Information

We use the information we collect for the following purposes:

• Platform Operations: To create and manage your account, process orders, and facilitate transactions between Distributors and Dealers.
• Communication: To send you order confirmations, updates, notifications, and respond to your inquiries.
• Security: To verify your identity, detect and prevent fraud, and protect the platform against unauthorized access.
• Improvement: To analyze usage patterns and improve the functionality, performance, and user experience of our platform.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
• Marketing: To send promotional offers, newsletters, or platform updates (only with your consent, and you may opt out at any time).

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

• Between Users: Certain information (such as business name and contact details) may be shared between Distributors and Dealers to facilitate transactions and order fulfillment.
• Service Providers: We may share your data with trusted third-party service providers who assist us in operating the platform, processing payments, delivering products, and providing customer support. These providers are contractually bound to protect your data.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.

4. Cookies and Tracking Technologies

Retailers Connect uses cookies and similar technologies to enhance your experience on our platform. Cookies help us:

• Maintain your session and authenticate your identity.
• Remember your preferences and settings.
• Analyze traffic and usage patterns to improve our services.
• Protect against security threats.

Types of cookies we use:

• Strictly Necessary Cookies: Essential for platform functionality (session management, CSRF protection).
• Functional Cookies: Remember your preferences and personalization choices.
• Analytics Cookies: Help us understand how users interact with the platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect platform functionality.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

• Encryption of sensitive data during transmission (SSL/TLS).
• Secure storage of passwords using industry-standard hashing algorithms.
• Regular security assessments and vulnerability testing.
• Access controls to limit data access to authorized personnel only.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Data: Retained for the duration of your active account and for a reasonable period after account closure for legal and business purposes.
• Transaction Records: Retained as required by applicable tax and financial regulations.
• Automatically Collected Data: Retained for up to 12 months for analytics purposes.

You may request deletion of your personal data by contacting us (see Section 9 below).

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete personal data.
• Right to Deletion: Request deletion of your personal data, subject to legal obligations.
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Request your data in a structured, commonly used format.
• Right to Object: Object to the processing of your personal data for marketing purposes.
• Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details provided in Section 9.

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Retailers Connect
Website: https://retailersconnect.com
Email: support@retailersconnect.com